**Postponed**Building Resilience Through Emotional Intelligence

Past Programmes

29
Jul 2020

8:30 am - 5:00 pm

Securities Commission Malaysia

MYR 950 *Fee is not inclusive of 6% SST

KINDLY TAKE NOTE THAT THIS EVENT HAS BEEN POSTPONED FOLLOWING THE RECENT OUTBREAK OF COVID-19. 

STAY TUNED FOR DETAILS OF NEW DATE AND VENUE.

The ability to deal with emotions effectively at work place is critical to our success. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, emotional intelligence has become increasingly valuable as a skill set. Emotional Intelligence is also crucial to increase our ability to successfully manage the constant challenges from customers and our business associates.

Emotional intelligence serves a fundamental and key attribute in helping leaders and employees achieve high performance and facilitating others to do things effectively and efficiently. Research has shown that people often perform their worst when they have unproductive feelings such as feeling overly worried, frustrated, concerned, inadequate and fearful. Higher emotional intelligence helps us to be a stronger internal motivator, which could reduce procrastination, increase self-confidence and improve our ability to focus on goals.

Programme Objective

This programme is designed to provide participants with the knowledge and skills to identify and apply structured tools in managing and solving problems.


Learning Outcomes

Upon completion of this programme, participants will be able to:

  1. Describe the steps in problem solving
  2. Explain the tools applied in problem solving from the quantitative and qualitative point of view
  3. Determine the decision matrix using the prescribed tools and techniques
  4. Evaluate strategic considerations in evaluating risks and implementation solutions
  5. Discuss the risk assessment criteria and methodologies in proofing the decision making

Competencies

Behavioural (Organisation Leadership) – Problem Solving (Level 3)

Behavioural (Organisation Leadership) – Decision Making (Level 3)

Behavioural: Organisation Leadership – Stakeholder Management (Level 3)

Target Audience

Individual 

Dealer’s representatives, representatives dealing in derivatives, fund managers, compliance officers, sales and marketing personnel, business development officers, financial planners, wealth advisors, risk management officers, auditors, settlement officers, managers, executives, front and back office personnel and support staff.

Institutions 

Stockbroking firms, fund management companies, investment and commercial banks, Public Listed Companies (PLCs) and private firms, legal firms, consultancy firms and accounting firms.

8.30 am Registration
9.00 am Fundamentals of Emotional Intelligence

  • Self-awareness
  • Self-management
  • Self-regulation
  • Self-motivation
  • Empathy
10.30 am Coffee Break
10.45 am The 4 Competencies in Emotional Intelligence

  • Perception versus reality
  • Recognising the ego
  • Emotions and thoughts
  • The head and heart connection
  • Understanding the emotional senses and its interpretations
  • Cognitive processes and self- direction
12.30 pm Lunch Break
2.00 pm  

Developing Emotional Resilience

  • Emotional resilience cycle
  • Emotional resilience: How to safeguard your mental health
  • Required skill sets to build emotional resilience
    • Personal skills,
    • Social skills, and
    • Life skills

Exercises: How to build Emotional Resilience

3.30 pm Coffee Break
3.45 pm Leading with Emotional Intelligence

  • Developing resilience in managers
  • What does a resilient manager look like?
    • Creating emotional safety and inclusion
    • Facilitating teams
    • Catalysing change
    • Inspirational leadership

Exercises: Emotional Intelligence Leadership

  • Next steps
5.00 pm End of Programme

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