KINDLY TAKE NOTE THAT THIS EVENT HAS BEEN POSTPONED FOLLOWING THE RECENT OUTBREAK OF COVID-19.
STAY TUNED FOR DETAILS OF NEW DATE AND VENUE.
“Your most unhappy customers are your greatest source of learning.” ― Bill Gates
Happy customers are the leading source of repeat business, improved business growth, increased employee motivation and satisfaction, and other benefits that naturally follow satisfied customers.
Customers come from all walks of life and have different expectations on the services rendered to them. Some customers are difficult to handle while some customers are easily managed. Are there effective strategies to handle difficult customers? Can employees remain professional in difficult situations?