Creative Problem Solving & Decision Making

Past Programmes

20
Apr 2019

8:30 am - 5:00 pm

Amari Hotel, Johor Bahru

10 CPE

MYR 1050 *Fee is not inclusive of 6% SST

Creative Problem Solving & Decision Making

 

In today’s demanding world of business, employees are faced with the challenge of producing more with less, become faster and more efficient. Employees must possess the knowledge and skills to come up with ideas to enhance performance, resolves issues and solve problems creatively. They must find the most appropriate and cost effective solution to satisfy both the organisation as well as the customer.

This course aims to equip participants with the necessary skills, motivation, tools and techniques in systematically solving day-to-day problems effectively at the workplace.

Programme Objective
Participants will be equipped with the knowledge and skills to identify and use structured tools to manage and solve a problem.

Learning Outcomes

By the end of this programme, participants will be able to:

  1. Recognise a problem
  2. Apply the 3 Step Problem Solving Model
  3. Differentiate a problem vs. a symptom – to analyse the root cause
  4. Apply 3 problem solving tools to identify and solve a problem
  5. Apply 2 decision making tools
  6. Utilise the Decision Making Matrix to choose the optimum solution

Methodology

Interactive presentations, Question-and-Answer (Q&A) sessions and short case studies discussion

Competencies

Behavioural (Organisation Leadership) – Decision Making, Problem Solving

Target Audience

Individual 

Executives, managers from various industries, corporate strategy officers, business development executives

Institutions 

Investment and commercial banks, asset management companies, advisory firms, stockbroking firms, public and non-public listed companies

8.30 am Registration
9.00 am Understanding Problems

  • What is a problem
  • Definition of a problem
  • Writing a problem statement
  • Root cause vs. symptom
  • How do we think
  • 3 steps in problem solving
10.15 am Coffee Break
10.30 am Problem Solving Tools

  • Quantitative vs. qualitative problems
  • Fish bone diagram
  • Pareto diagram
  • Why-Why method
  • Case study
1.00 pm Lunch Break
2.00 pm Optimum Decision Making Skill

  • Using the decision making matrix
  • Force field analysis
3.30 pm Coffee Break
3.45 pm Optimum Decision Making Skill (cont.)

  • How to bullet proof the solution
  • Case study
5.00 pm End of Programme

Recommended for you

Training
Capital Market Director Program
03
Mar 2020
Training
Capital Market Director Program
Training
Innovation
05
Feb 2020
Claimable
10 CPE
Blockchain Applications in Capital Markets
5 February 2020

5 February 2020

8:30 am - 5:00 pm

Securities Commission Malaysia

Training
Innovation
Claimable
10 CPE
05
Feb 2020
Blockchain Applications in Capital Markets

5 February 2020

8:30 am - 5:00 pm

Securities Commission Malaysia

MYR 950

FacebookWhatsAppLinkedInEmail
Training
Behavioural
12
Feb 2020
Claimable
10 CPE
Developing a Positive Mindset: The Key to Work Life Balance
12 February 2020

12 February 2020

8:30 am - 5:00 pm

Securities Commission Malaysia

Training
Behavioural
Claimable
10 CPE
12
Feb 2020
Developing a Positive Mindset: The Key to Work Life Balance

12 February 2020

8:30 am - 5:00 pm

Securities Commission Malaysia

MYR 950

FacebookWhatsAppLinkedInEmail
SIDC – Delivering Professional Excellence