Jeremy serves as a Principal Consultant cum Chief Finance Officer (CFO) for ATCEN Sdn Bhd. Jeremy is a Certified Personal Profiler and Human Job Analysis, with Thomas International, a Chartered Management Accountant (ACMA), Chartered Global Management Account (CGMA), Certified Accountant (Malaysia) and holds a MSc. in Engineering Business Management from Warwick University. He is also a Professional Speaker with the Malaysian Association of Professional Speakers (MAPS). He was exempted from PSMB TTT Program. He is currently pursuing his PhD with University Malaya.
With more than 20 years of both strategic and operational management experience, he has worked and been involved in numerous industries. Serving as a Trainer and Consultant for numerous companies, he has conducted and facilitated thousands of individuals in the areas of performance management, leadership skills, sales, negotiation skills and communication skills. He has facilitated workshops in Malaysia, Indonesia, Singapore and China and is able to handle people from different backgrounds and levels. Over the years, Jeremy has been involved in numerous contractual deals and agreements ranging from a few thousands to several millions.
Jeremy has held a variety of leadership and project management roles in various organizations prior to ATCEN. He was the Senior Consultant with the largest Business Process Outsourcing organization in Asia, Head of Knowledge and Learning Management Division of a listed company, Special Project Manager for a Resort Group, Operation Head in a Resort in UK, Project Team Leader in a Technology start up firm with and also an Internal and External Auditor.
Additionally, he has collaborated with Accenture on a multi-million-Ringgit e-commerce project in the loyalty program industry. There, he gained the prestigious MSC status for the organization, played a pivotal role in the areas of strategic and operational planning, organizational structure, organizational change and the management of the project. He was also the project manager for the first ISO 9002:1994 certification for a vacation ownership company, worldwide. Throughout the project, numerous processes were re-engineered to ensure better effectiveness and efficiency of sales and service delivery. He has personally lead and consulted with Banks, Telecommunication, FMCG companies to enhance their Customer Experience.
Jeremy is also sought after for his facilitation skills and handling of diverse personalities. He has conducted workshops for nearly 200 companies (inhouse only) and over 1300 days of workshops. Under his organization, they have nearly 6000 days of training from 16 years.
He has conducted over 250 days of Management related workshops from Supervisory skills to Mastering Middle Management. He has also developed long term Management Development programs for 18 clients that consist of the same participants over at least 3 programs up to a year long.
Jeremy has also over 100 days conducting Communication related program from communication skills to his favorite Assertive and Courageous Conversations. Jeremy also has over 350 training days conducting Customer Experience related programs.
Jeremy has also facilitated many strategic planning sessions with many different corporate clients. Jeremy has overseen the organization of multiple large conference related to Contact Centre, Customer Experience, Non- Revenue Water, Sales Force Management, Supply Chain Management, Leading in High Heels, Asia Human Capital Development Conference and SME Conferences.