Frequently Asked Questions

Frequently Asked Questions

SIDC has developed an online learning environment where training and learning industry-related courses are now available without the constraints of time, space and location. Traditional contents are converted into simple, interactive, effective and self-paced modules.

SIDC Online programmes offers the following:

  • SIDCLearn : E-learning Programmes / Online Learning
  • SIDCWebinar : Live Online Training Programmes
  • Video-on-demand (VOD) : Recorded Online Training

SIDC Online Programmes will be conducted via our digital learning suite, SIDC Learning Management System (LMS). The SIDC LMS is designed to allow interactive presentation,  live interaction between the speakers and participants, Q&A (via audio or chat), screen sharing as well as recorded version for future reference.

  1. Kindly visit: https://www.sidc.com.my/attend/programme/ 
    You may “bookmark” this page for future reference
  2. Select the programme you would like to enrol
  3. Select the date and session that works best with your schedule
  4. Click “LEARN MORE” button to go to the programme overview page
  5. Click “REGISTER NOW” button to start with the SIDC online registration system
    Please carefully read the “Terms & Conditions” of registration before you proceed with the registration
  6. Key-in your “Email” and “Password”, click “Login” to Register
  7. For new users, you need to create an account before starting with the registration – Creating an account is free
  8. Once register, you will be directed to the payment page where you can make the payment via FPX (online transfer) and Credit Card. Registration is successful once the payment being accepted by SIDC

You will receive an email from SIDC (noreply@sidc.my) containing the access link, unique “User ID” and “Password” for you to start with the online course. SIDC will send you the information in a confirmation email upon receipt of full payment.

For SIDCWebinar:
Email confirmation with the access link will be provided to all paid participants at least 3 working days before the commencement of the course

For SIDCLearn & Video-on-demand (VOD):
Email confirmation with the access link will be provided to all paid participants within 3 working days from the date payment is confirmed. For E-learning, please follow the steps below :

  1. Go to https://elearn.sidc.com.my/ and login with the user credentials that were provided to you
  2. Upon login, your enrolled courses will be displayed
  3. Click on “Access” button to go to your lesson page
  4. Choose the activity you wish to start

It is a pre-requisite to complete the pre-test before you are allowed to access your webinar

Please check any email received from noreply@sidc.my in your spam folder/junk email or you may alert our registration team at registration@sidc.com.my

On the average, the SIDCLearn e-learning series can be completed in less than 4 hours and is accessible for 45 days from the date you receive your unique user ID and password from SIDC.

The SIDCLearn programmes will expire after 45 days and a new fee is required for a fresh access to be given.

It is strictly prohibited. Kindly refer to Clause (7) of the Intellectual Property Rights in the Terms and Conditions for SIDC Training Programmes.

From the “Menu Bar”, click on “Dashboard”. You can see the progress of all Online Programmes registered.

Following Terms and Conditions for SIDC Training Programmes, our online programmes are non-refundable upon payment or after invoices has been issued.

Your SIDCWebinar registration comes with 30 days of Pre recorded viewing and will be available on SIDC eLearn website within 24 hours from the date of the live session by using the same access link.

SIDCWebinar programme material(s) will be shared by the speaker on the date of the course (if any).

Registration and Payment Related:

    1. Shahrul
      Tel: +603-6204 8625
    2. Maznita
      Tel: +603-6204 8211

Email: registration@sidc.com.my 

Technical Support:

      1. Rushdan
        Tel: +603-6204 8529 or +60 19-220 9236
        Email: rushdanm@sidc.com.my
        Telegram: https://t.me/rushd4n
      2. Akmal
        Tel: +603-6204 8317 or +60 13-319 6339
        Email: akmalm@sidc.com.my
        Telegram: https://wa.me/0133196339

Your CPE points will be updated within 10 working days from the date you complete your online courses.

Yes, you can access the webinar page by clicking HERE or log onto http://elearn.sidc.com.my and key-in the User ID and Password provided in our earlier email. Upon successful log-in, you may start to attempt the pre-test questions.

Technical Requirements

SIDC Online Programmes will be conducted via our digital learning suite, SIDC Learning Management System (LMS)

The minimum requirements are as follows:

      • Graphics card
      • Monitor with screen resolution of 1024 x 768 or greater
      • High speed connection to the Internet
      • Stereo sound card, speakers and/or headset with microphone (if required)
      • A webcam – for SIDC webinar
      • Charging cable

Our online learning platform is compatible with any of these web browsers.

Desktop:

      • Chrome
      • Firefox
      • Safari
      • Edge
      • Internet Explorer

Mobile:

      • MobileSafari
      • Google Chrome

Note: Legacy browsers with known compatibility issues with SIDCLearn

      • Internet Explorer 10 and below
      • Safari 7 and below

It is highly recommended that you use high speed Internet such as DSL or cable, but dial-up “may” still work. However, some multimedia functions will take longer time to download or they might not work at all.

Kindly check the connection cable of the speakers and/or headphones and the volume is turned up. For PC users please make sure that your mute box is unchecked. You may adjust the volume by dragging the volume slide bar. For Mac users, you can adjust the volume by hitting the volume key on the keyboard.

You may also contact our technical support team for further assistance

Rushdan Mamat
Tel: 03-62048529 or +60 19 220 9236
Email: rushdanm@sidc.com.my
Telegram: https://t.me/rushd4n

Mohamad Akmal Abd Majid
Tel: 03-62048317 or +60 01 3319 6339
Email: akmalm@sidc.com.my
Telegram: https://wa.me/0133196339

FAQ on Impact of COVID-19 Pandemic on SIDC’s Public Programmes

The novel coronavirus (COVID-19) pandemic is posing a significant challenge to many organisations. This FAQ hopes to address questions and queries you may have with regards to your programme registration and our programme calendar. We’re updating this FAQ regularly to ensure it reflects the current situation.

Registration Related FAQ

To help prevent the spread of the virus and reduce the risk of exposure to our staff, course participants and guests/visitors, the SC has implemented the following:

  • Screening questionnaire – You are required to complete the Health Screening Form before appearing at the programme venue. All registered participants will receive the screenning questionnaire prior to them attending the programme at the SC Building. If you did not receive the questionnaire, please contact registration@sidc.com.my and we will forward a copy for your completion submission before programme date.
  • Thermal Screening – This is conducted before you enter into the SC Buidling or any of our other programme venues if required by the building management.

If you are found to be in the high risk group based on your declaration in the Health Screening form, fail the thermal screening, show symptoms of acute respiratory illness (i.e. cough, shortness of breath) and/or and any other symptoms, you will not be allowed to enter the SC building or the designated programme venue.

In the event of the above, the SIDC will offer you the following options:

  • You/the company may choose to send a replacement to attend the programme; or
  • You/the company can opt to transfer to an upcoming SIDC programme, of the same value and scheduled to be conducted within the same year, subject to receiving clearance on the participant’s health condition.

Please note that participant opting to attend a future SIDC programme will need to identify and confirm the new SIDC programme within 1 week from the date of the original registered programme. Registration to the new programme is always subject to the availability of seats and confirmation from SIDC that the programme will proceed as scheduled.

Yes you are allowed to cancel your registration for an SIDC programme should the programme date coincide with your quarantine period.  Please note that you will need to notify SIDC in writing of the quarantine and SIDC will need to acknowledge the request.

Under this circumstances, SIDC will waive the penalty and will allow you to choose on the following options:

  • You/the company may choose to send a replacement to attend the programme; or
  • You/the company can opt to transfer to an upcoming SIDC programme, of the same value and scheduled to be conducted within the same year, subject to receiving clearance on the participant’s health condition.

Please note that participant opting to attend a future SIDC programme will need to identify and confirm the new SIDC programme within 1 week from the date of the original registered programme. Registration to the new programme is always subject to the availability of seats and confirmation from SIDC that the programme will proceed as scheduled.

At SIDC, the health and safety of our guests and participants is our priority. Based on the continuing escalation of COVID-19, we are evaluating our programme calendar on a case-by-case basis and will cancel programmes if deemed necessary. We are monitoring unfolding events closely and reviewing all available options, including conducting online programmes and events.

SIDC will be informing all affected participant in the event of a postponement. We encourage you to verify and ensure that we have your latest email address in the registration record. You may do so by directly updating your personal details in the registration portal or by contacting SIDC.

You can refer to SIDC’s official website for the latest update on our programmes.

SIDC will contact those who have registered once a new date for the programme is confirmed. The SIDC website will also have the latest updates on our programmes.

For registration related enquiries, you can contact the following:

Email: registration@sidc.com.my

Encik Shahrul
Tel: 03-62048625
Email: ShahrulA@sidc.com.my

Puan Maznita
Tel: 03-62048211
Email: maznita@sidc.com.my

Thank you again for registering for SIDC programmes, and for your patience while we monitor the situation. We are sorry for any inconvenience this causes you.

SIDC – Delivering Professional Excellence