Module 1: Overview of the Malaysian Capital Market
Recommended Learning Hours:
60 minutes
Overview
Overview of the Malaysian Capital Market is the first module of the Malaysian Capital Market Insights (Dealing in Securities) programme. The module will provide participants with a concise overview of the Malaysian Capital Market.
The course comprises 6 topics:
- The Capital Market Environment, Components, Role and Importance
- Capital Market and Economics: The Relationship and Economic Indicators
- The Capital Market Participants and Intermediaries
- Capital Market Products and Services
- Understanding the Risk and Returns Relationship
- Introduction to Islamic Capital Market
Objectives
By the end of this series, you will be able to determine relevant capital market products and services to serve specific objectives considering the associated risks.
Module 2: Malaysian Capital Market Regulatory Landscape
Recommended Learning Hours:
40 minutes
Overview
This programme is designed with the aim to explore components of the Malaysian Capital Market regulatory landscape including the roles and functions of the relevant regulatory bodies in the Malaysian capital market.
The course will cover the following topics:
- Development of the Malaysian Capital Market
- The Malaysian Capital Market
- The Malaysian Stock Market
- The Malaysian Islamic Capital Market
- The Malaysian Derivatives Market
Objectives
By the end of this series, you will be able to describe the regulatory landscape of the Malaysian Capital Market and the roles and functions of the relevant regulatory bodies related to capital market activities.
Module 3: Regulatory Framework Governing the Malaysian Capital Market Regulated Activities
Recommended Learning Hours:
30 minutes
Overview
This course provides an outline of the regulatory framework governing the Malaysian Capital Market licensing framework and regulated activities. The course discusses the types of regulated activities as defined under the Capital Market Services Act 2007 (CMSA):
- Dealing in Securities
- Dealing in Derivatives
- Fund Management
- Dealing in Private Retirement Schemes
- Advising in Corporate Finance
- Investment Advice
- Financial Planning
- Clearing for Securities or Derivatives
Objectives
By the end of this series, you will be able to distinguish between capital market activities that are allowed and restricted, including limitations for the allowed activities.
Module 4: Legal Relationship Between a Capital Market Intermediary and a Client
Recommended Learning Hours:
30 minutes
Overview
This course provides a good grasp of the legal relationship between a capital market intermediary and a client.
The course will cover the following topics:
- The Relationship: Principal and Client
- Client’s Right
- Guidelines on Sales Practices for Unlisted Capital Market Products
- Marketing Ethical Conducts
Objectives
By the end of this series, you will be able to outline the obligations of licensed persons to their clients as prescribed by the rules, regulations and ethical sales best practices.
Module 5: Know Your Client and Anti Money Laundering
Recommended Learning Hours:
30 minutes
Overview
This course sets out the principles and regulatory requirements for Know Your Customer (KYC) and prevention of Money Laundering and Terrorism Financing (ML/TF).
Objectives
By the end of this series, you will be able to perform client identification and profiling to establish the risks of doing financial business with the client in accordance to the regulatory requirements and standard practices for KYC and Anti-money laundering activities.
Module 6: Market and Business Misconducts and the Offences
Recommended Learning Hours:
30 minutes
Overview
This course provides a comprehensive introduction to the prohibition of market misconduct, offences and unethical business conduct as prescribed by the capital market rules and regulations.
The course is split into the following topics:
- Prohibited conduct under CMSA 2007
- Prohibited conduct under Guidelines on Compliance Function for Fund Management Companies
- Prohibited conduct under the Code of Ethics and Rules of Professional Conduct (Federation of Investment Managers Malaysia (FIMM)
Objectives
By the end of this series, you will be able to identify and outline the rules and guidelines related to market misconducts, offences and unethical business conduct and take the necessary precautions in executing obligations to prevent market misconduct.
Module 7: Customer Service Excellence
Recommended Learning Hours:
20 minutes
Overview
The course is designed to develop participants’ skills and behaviours to offer exceptional customer experience. It provides participants with effective customer/client-facing practices and solutions to customer issues.
The course comprises 5 topics:
- Good Customer Service
- Customer Service Programmes
- Building Customer Relationships
- Presentation
- Customer Experience
Objectives
By the end of this series, you will be able to outline customer service practices that enable the delivery of product and services that meet the needs of customers (internal/external) in a professional, efficient and ethical manner to create value to stakeholders.
Module 8: Foundation for Marketing Excellence
Recommended Learning Hours:
20 minutes
Overview
The Foundation for Marketing Excellence course is designed to set out the sales and marketing processes and solutions for establishing customer requirements, analysing market trends and demands and gaining customer’s acceptance of the products or services.
The course will cover the following topics:
- Prospecting
- Questioning
- Positioning
- Active Listening
- Speaking – Elevator Pitch
- Neuro-linguistic Programming (NLP)
Objectives
By the end of this series, you will be able to learn the appropriate techniques and solutions to gain customer’s acceptance for proposed products or services.