Advance Module 1: The Highly Effective Compliance Officer
Overview
In today’s dynamic and complex regulatory/business landscape, responding to trends and risks necessitates having highly effective compliance officers equipped with the tools and resources to enhance their skills and influence. Compliance officers are integral to the pursuit of an organisation’s business objectives in supporting and empowering the business to achieve them in an ethically and compliant manner as well embedding ethics and compliance within the organisation’s culture.
Highly effective compliance officers are able to position themselves and their compliance programmes as an enabler towards successful realisation of the business objectives whilst ensuring and maintaining compliance. This requires a wide-ranging and advanced skillset that includes knowing the business, stakeholder relations, analytical and strategic thinking and engagement and communication with the regulators.
Objective
This course covers knowledge and skillsets for compliance professionals with relevant experience looking to further upskill to enhance effectiveness as a compliance officer. This includes going beyond compliance concepts and frameworks by enabling the compliance professionals to take a practical approach to real life issues encountered in discharging their functions, managing the business of the intermediaries and engagement and communication with the regulators.
Learning Outcomes
By the end of this programme, participants will be able to:
- Explain the role of a compliance officer in today’s business and regulatory landscape
- Examine the skillsets and attributes that makes a compliance officer highly effective in discharging the functions and managing the business of the intermediaries
- Discuss the elements of good judgement in dealing with issues of business challenges and regulatory expectation
- Discuss the approach on dealings, engagement, and communication with the regulators
Target Audience
Individuals
For compliance professionals with relevant experience looking to further upskill their competencies to be more effective as a compliance officer
Companies
Fund management companies, stockbroking firms, investment banks, alternative financing platforms, startups, exchanges, public listed companies
Programme Outline
| 8.30 am |
Log in to the Webinar |
| 9.00 am |
Role of Compliance Officers Today
- Evolution of the compliance profession
- Demands of today’s business and regulatory landscape
- Challenges and issues faced by compliance officers
- Bridging the competence gap
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| 10.00 am |
Screen Break |
| 10.30 am |
The Making of a Highly Effective Compliance OfficerÂ
- Balancing business perspective and the compliance role
- Know your role and the business
- Interpret the spirit of the regulatory rules and its application
- Resilience and courage – When to say No
- Compliance stakeholder relations
- Collaborative approach to teamwork and leverage expertise
- Building relationships – Proactive approach
- Compliance communication to the next level
- Art of listening – Hearing with a purpose
- Managing effective conversations on compliance
- Use of technology
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| 12.30 pm |
Screen Break |
|
2.00 pm |
The Making of a Highly Effective Compliance Officer (cont)
- Analytical and strategic thinking for compliance
- Paying attention to detail
- Thoughts and deliberations on how to anticipate
- Mitigate compliance and ethics risks
- Collaborative compliance mitigation
- Seeing a pattern: Lessons from enforcement history
|
| 3.15 pm |
Screen Break |
| 3.30 pm |
Engagement and Communication with the Regulators
- Understand the regulator’s role and expectations
- Preparing for regulatory visits and interviews
- Engaging dialogue with the regulators
- Responding to potential supervisory and enforcement action
|
| 5.00 pm |
End of Programme |
Advance Module 2: Technical Writing for Capital Markets
Overview
This course primarily provides participants with the techniques to prepare different types of documentation for different purposes according to capital market activities in accordance with regulatory requirements, industry standards and best practices focussing on compliance documentation and reporting. Quality technical writing for compliance purposes requires a deep understanding of how the capital market works, how regulations are administered and updated, how normal business practice are done by the capital market players, and ideas of how compliance are bypassed by perpetrators. This helps to uphold a high standard of capital market compliance, to continue best practices in order to reduce the possibilities of non-compliance. Compliance officers need the ability to interpret the regulation, ability to do their own research, more proactiveness on compliance sensitivity, communication with clear information, and avoid any misleading info.
Objective
Participants will be able to prepare different types of documents intended for capital market stakeholders in accordance with regulatory requirements, industry standards and best practices focussing on compliance documentation and reporting.
Learning Outcomes
By the end of this programme, participants will be able to:
- Collate required information to be included in the compliance documents to meet specific objectives
- Prepare different types of related documents in compliance with industry standards and regulations
- Organise information in written formats using language that can be understood by intended readers
- Examine best practices for technical reports towards improvement of organisational and regulatory reporting
Target Audience
Individuals
For compliance professionals with relevant experience looking to further upskill their competencies to be more effective as a compliance officer
Companies
Fund management companies, stockbroking firms, investment banks, alternative financing platforms, startups, exchanges, public listed companies
Programme Outline
|
Registration |
| 9.00 am |
Regulatory Requirements
- Regulatory body requirements according to compliance function (SC & Bursa)
- Regulatory updates – Adequate quality within the stipulated timeframe
- Periodical obligatory documents for submission
- Continuous KYC/KYB and CDD/EDD update
- Updates of latest sanctions, PEP, PRE,RCA, watch-list, adverse media
- Regulator’s major concerns about compliance officers’ practice
|
| 10.30 am |
Screen Break |
| 10.45 am
|
Skills for Technical Writing
- Understanding your audience: Regulators, Internal Audit, Relationship Managers, Senior Managers and Internal Compliance
- Knowledge of various functional areas, including Finance, Procurement, HR/Payroll, Operations, Logistics, IT, Legal, and Risk Management
- Engaging with different stakeholders for report writing
- 10 laws of good technical report writing:
- Produce the report for your reader(s)
- Keep the report as short as possible
- Organise information for the convenience of the reader
- Include accurate references
- Ensure your writing is accurate, concise and straightforward
- Include diagrams with the right labels in the right place for your reader
- Make sure your summary gives the whole picture in brief
- Check the report for technical errors, typing errors and inconsistency
- Consider design as well as content
- Produce the report for your reader(s)
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| 1.00 pm |
Lunch |
| 2.00 pm
|
Skills for Technical Writing (2)
- Types of technical documents, including user manuals, abstracts, evaluation forms and questionnaires, executive summaries, and presentations
- The ABCs of creating a strong technical document, including preparing a production schedule, brainstorming, outlining, drafting, editing, rewriting, testing, and presentation
- Report Format
- Beginning and End
- Appendices
- Sections and sub-sections
- Headings and decimal notation
- References
- Report Writing
- Spelling
- Punctuation
- Sentences
- Paragraphs
- Formality
- Example
- Report Illustration
- Positioning
- Conventions
- Clarity
- Tables and Graphs
- Finishing Report
- Summaries
- Abstracts
- Content Lists
- Checking
- Appearance
|
| 3.30 pm |
Screen Break |
| 3.45 pm
|
Best Practices to Uphold
- How best practices of technical writing helps to improve compliance reporting
- Doing assessments to various industry and global standards
- Developing compliance manual, roadmaps and providing risk identification and analysis
- Presenting and reporting on compliance reports to key organisational stakeholders
- Analysing large quantities of information, identifying trending and opportunities
- Compile compliance breaches reported by various business & functional departments & monitoring to promote timely resolution of the respective corrective action
- Maintain & update various compliance listings/documents such as Compliance Matrix, Master Tracker, and Compliance Requirement Self-Assessment (CRSA)
|
| 5.00 pm |
End of Programme |
Advance Module 3: Fundamentals of Stakeholder Management for Compliance
Overview
The role of compliance necessitates an awareness of market and business challenges along with associated opportunities that can be derived successfully by engaging with a multitude of stakeholders. This will allow the merging of regulatory expectations, industry knowledge, experience and the needs of stakeholders to effectively execute the compliance function in the organisation.
In this course participants will learn how to identify stakeholders, perform stakeholder analysis, and analyse communications plans and organisational requirements. Participants will also learn different methods of stakeholder engagement and when to utilise them to perform the compliance role effectively. One of the perennial issues for the compliance team is balancing their role between board reporting and communications with senior management. This is in addition to communicating horizontally across the organisation, namely keeping communication channels open to drive and foster a compliance-savvy organisation.
Objective
This programme will enable compliance professionals to utilise appropriate strategies, influencing and persuasive techniques and communication tools for stakeholder management in managing compliance matters based on their organisations’ strategies and overall objectives.
Learning Outcomes
By the end of this programme, participants will be able to:
- Describe the fundamental components of stakeholder management and its importance to the compliance function
- Identify strategies to gain cooperation and support from various stakeholders to meet compliance requirements
- Discuss the importance of maintaining continuous communication with stakeholders in dealing with compliance issues
- Develop a plan on building relationships and networking in the field of compliance
- Determine the success factors of stakeholder engagement to the compliance role
Target Audience
Individuals
For compliance professionals with relevant experience looking to further upskill their competencies to be more effective as a compliance officer
Companies
Fund management companies, stockbroking firms, investment banks, alternative financing platforms, startups, exchanges, public listed companies
Programme Outline
|
Registration |
| 9.00 am
|
Stakeholder Identification and Analysis for the Compliance Function
- Who are these stakeholders?
- Stakeholder mapping – Identify stakeholders and categorising in terms of influence and interest to compliance
- Guide to applying strategies, communication techniques and utilising tools and matrices to gain cooperation and support
- Prioritising stakeholders for engagement
|
| 10.30 am |
Screen Break |
| 10.45 am
|
Essential Communications Techniques with Stakeholders
- Strategising communications with stakeholders on compliance
- Board of Directors
- Senior Management – CEO, Heads of Business Units
- Related departments – Risk and Internal Audit
- Managing stakeholder expectations
- Identifying gaps and approaches for closing them
- Communicating compliance issues to stakeholders
|
| 1.00 pm |
Lunch |
| 2.00 pm
|
Fostering Positive Dialogue with Regulators and Key Stakeholders
- Keeping up with regulatory compliance and changes
- Maintaining continuous communication with stakeholders
- Building relationships with key stakeholders
- The importance of networking to compliance professionals
|
| 3.30 pm |
Screen Break |
| 3.45 pm
|
Monitoring the Success of Stakeholder Engagements
- Stakeholder monitoring tools
- Reviewing the stakeholder engagement plan
- Stakeholder feedback on compliance management
- Monitoring conflict at stakeholder level on compliance issues
|
| 5.00 pm |
End of Programme |