Frequently Asked Questions (FAQs)
SIDC will send a registration confirmation email upon completion of payment.
SIDC will contact those who have registered once a new date for the programme is confirmed. The SIDC website will also have the latest updates on our programmes.
For registration related enquiries, you can contact the following:
Email:Â registration@sidc.com.my
Encik Shahrul
Tel: 03-62048625
Email:Â ShahrulA@sidc.com.my
Puan Maznita
Tel: 03-62048211
Email:Â maznita@sidc.com.my
Thank you again for registering for SIDC programmes.
To ensure a smooth and uninterrupted learning experience, participants are advised to prepare the following minimum technical requirements before joining any SIDC online programme.
1. Device
Participants may use any of the following devices:
- Desktop computer
- Laptop
- Tablet
- Smartphone
For the best experience, we recommend using a laptop or desktop.
Important:
Participants should not use office or work-issued devices, as these may have security restrictions, blocked websites, disabled downloads or firewalls that could disrupt access to the online learning platform and webinar tools.
2. Operating System
Supported operating systems include:
- Windows 10 or newer
- macOS 11 (Big Sur) or newer
- iOS 14 or newer
- Android 10 or newer
3. Internet Connection
A stable high-speed internet connection is required:
- Minimum speed: 5 Mbps download
- Recommended: 10 Mbps or higher
For stability, use a wired connection or stay close to your Wi-Fi source.
4. Web Browser
Supported browsers:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Microsoft Edge (latest version)
- Safari (for macOS / iOS users)
Please ensure pop-up blockers are disabled to allow access to learning materials, quizzes, certificates and external links.
5. Audio & Video
- Speakers or headphones for clear audio
- Built-in or external microphone for interactive sessions
- Webcam recommended for engagement and verification purposes
6. Software & Tools
Depending on the programme, participants may be required to install or use one or more of the following:
- Zoom Client (latest version)
- Microsoft Teams
- Webex Meetings (latest version)
- PDF reader such as Adobe Acrobat
Specific software requirements will be stated in the programme details.
7. Learning Environment
To optimise your learning experience:
- Join from a quiet and comfortable location
- Ensure good lighting for webcam sessions
- Avoid using public Wi-Fi for security reasons
To ensure smooth access to the SIDC Learning Portal, participants are advised to check the following:
- A valid email address must be used during programme registration.
- Ensure that your login credentials (email and password) are entered correctly.
- Access to the SIDC Learning Portal will only be activated after the participant’s registration and payment (if applicable) are confirmed.
- Participants are encouraged to log in to the SIDC Learning Portal at least one day before the programme begins to verify access.
- For security and compatibility reasons, avoid using office or work-issued devices that may restrict access to websites or system features.
If you experience any technical issues during the programme, please try the following basic troubleshooting steps:
- Ensure your internet connection is stable and reconnect to your Wi-Fi if necessary.
- Refresh the browser or restart the online session.
- Clear your browser cache if pages are not loading properly.
- Disable any VPN, proxy or firewall settings that may block access to the SIDC Learning Portal.
- Check that all cables and connected devices (speakers, headphones, webcam) are functioning properly.
- Adjust your device’s audio or video settings through the system controls.
If the issue persists, you may also contact our technical support team for further assistance.
Rushdan Mamat
Tel: +603 6204 8529 or +6019 220 9236
Email: technicalsupport@sidc.com.my
Mohammad Yunus Zulkifli
Tel: +603 6204 8399 or +6017 323 6541
Email: technicalsupport@sidc.com.my
For quick assistance, you may also use our SIDC Chatbot located at the bottom right corner of the website.
For step-by-step instructions, please refer to our SIDC Online Programme User Guide.