Creative Problem Solving & Decision Making in the Digital Age

Behavioural

04
Aug 2020

4 August 2020

8:30 am - 5:00 pm

Securities Commission Malaysia

MYR 950 *Fee is not inclusive of 6% SST

Creative Problem Solving & Decision Making

 

In the Digital Age, opportunities and challenges came in different shapes, sizes, forms, scales and capabilities. Information has now reached us faster than ever before, and our ability to solve problems following the rise of new information and communication technologies will shape how we are able to make sense of and synthesize the information. In this regard, employees with the knowledge and skills to come up with ideas to enhance performance, resolves issues and solve problems creatively is highly sought after. In addition to that, employees are expected to find the most appropriate and cost effective solutions to satisfy both the organisation as well as the customers’ needs.

Today’s leaders are facing the greatest challenge where they need to constantly evaluate and adjust how they manage themselves, the work, relationships and organisations are revolving.

This programme will introduce unique and effective approaches to problem solving and decision- making that have proven to be successful in producing improvements in efficiency, performance, and productivity at the workplace.

Programme Objective
This programme is designed to provide the participants with the knowledge and skills to identify and apply structured tools in managing and solving a problem.

Learning Outcomes

By the end of this programme, participants will be able to:

  1. Describe the steps in problem solving
  2. Explain the tools applied in problem solving from the quantitative and qualitative point of view
  3. Determine the decision matrix using the prescribed tools and techniques
  4. Evaluate strategic considerations in evaluating risks and implementation solutions
  5. Discuss the risk assessment criteria and methodologies in proofing the decision making

Competencies

Behavioural (Organisation Leadership) – Problem Solving (Level 3)
Behavioural (Organisation Leadership) – Decision Making (Level 3)
Behavioural: Organisation Leadership – Stakeholder Management (Level 3)

Target Audience

Individual 

Executives, managers from various industries, corporate strategy officers, business development executives

Institutions 

Investment and commercial banks, asset management companies, advisory firms, stockbroking firms, public and non-public listed companies

8.30 am Registration
9.00 am Understanding Problems

  • What is a problem
  • Definition of a problem
  • Writing a problem statement
  • Root cause vs. symptom
  • How do we think
  • 3 steps in problem solving
10.30 am Coffee Break
10.45 am Problem Solving Tools

  • Quantitative vs. qualitative problems
  • Fish bone diagram
  • Pareto diagram
  • Why-Why method
  • Case study
12.30 pm Lunch Break
2.00 pm  

Optimum Decision Making Skill

  • Applying tools and techniques for evaluating solutions
  • Using the decision making matrix
  • Finalising decisions with decision matrix
  • Force field analysis
3.30 pm Coffee Break
3.45 pm Optimum Decision Making Skill (cont.)

  • Applying risk assessment in decision making
  • How to bullet proof the solution?
  • Assessing solutions: evaluate, reflect, revise
  • Case study: digital-age problem solving in a real-world context
5.00 pm End of Programme

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