Managing Difficult Customers Professionally
Dates: 16 October 2018 (8.30am - 5.00pm)
Venue: Securities Commission Malaysia
Accreditation: 10 CPE
“Thank your customer for complaining and meaning it. Most will never bother to complain. They'll just walk away” - Marilyn Suttle
Customers come from all walks of life and have different expectations on the services rendered to them. Some customers are difficult to handle while some customers are easily managed. Are there effective strategies to handle difficult customers? Can employees remain professional in difficult situations?