Creative Problem Solving & Decision Making

Dates:  30 July 2019 (8.30am - 5.00pm) 
Venue: Securities Commission Malaysia
Accreditation: SIDC 10 CPE Approved

In today’s demanding world of business, employees are faced with the challenge of producing more with less, become faster and more efficient. Employees must possess the knowledge and skills to come up with ideas to enhance performance, resolves issues and solve problems creatively. They must find the most appropriate and cost effective solution to satisfy both the organisation as well as the customer.
This course aims to equip participants with the necessary skills, motivation, tools and techniques in systematically solving day-to-day problems effectively at the workplace.

  • Programme Delivery

    Programme Objective

    Participants will be equipped with the knowledge and skills to identify and use structured tools to manage and solve a problem.

    Learning Outcomes

    By the end of this programme, participants will be able to:
    • Recognise a problem
    • Apply the 3 Step Problem Solving Model
    • Differentiate a problem vs. a symptom – to analyse the root cause
    • Apply 3 problem solving tools to identify and solve a problem
    • Apply 2 decision making tools
    • Utilise the Decision Making Matrix to choose the optimum solution


    Interactive presentations, Question-and-Answer (Q&A) sessions and short case studies discussion

    Target Audience

    Executives, managers from various industries, corporate strategy officers, business development executives
    Investment and commercial banks, asset management companies, advisory firms, stockbroking firms, public and non-public listed companies


    Behavioural (Organisation Leadership) – Decision Making, Problem Solving
  • Programme Outline

    8.30 am Registration
    9.00 am Understanding Problems
    • What is a problem
    • Definition of a problem
    • Writing a problem statement
    • Root cause vs. symptom
    • How do we think
    • 3 steps in problem solving
    10.30 am Coffee Break
    10.15am Problem Solving Tools
    • Quantitative vs. qualitative problems
    • Fish bone diagram
    • Pareto diagram
    • Why-Why method
    • Case study
    1.00 pm Lunch Break
    2.00 pm Optimum Decision Making Skill
    • Using the decision making matrix
    • Force field analysis
    3.30 pm Coffee Break
    3.45 pm Optimum Decision Making Skill (cont.)
    • How to bullet proof the solution
    • Case study
    5.00 pm End of Programme
  • Programme Fees

    Normal Price
    RM 950